Write to doublejstudio21@gmail.com. Include your app version, iOS version, and a brief description. Keep your journal content private.
Purchases and subscriptions
Use Restore purchases in the Premium screen while signed in to the Apple Account used for the purchase. To manage or cancel an App Store subscription, use Settings → your name → Subscriptions on your iPhone. Removing the app does not cancel a subscription.
The available plans and full billing price are shown at purchase time. Free-trial availability depends on the store product and your eligibility. Apple handles App Store refund requests.
Request help with an Apple purchase →Replies or transcription are unavailable
A compatible device, a supported language, and prepared on-device models are required. Initial model preparation can need internet access and storage. Check the in-app model status, available storage, and microphone permissions. Written journaling remains available when AI is unavailable.
Keeping or moving your journal
Export or back up important entries before removing the app or changing devices. Plain JSON exports are unencrypted; use the separate encrypted backup when you need that protection. Keep its passphrase safe: we cannot recover it. Restore and basic export do not require an active Premium subscription.
Privacy and data requests
Use the app to edit or delete entries and manage memories. For support or subscription data held by service providers, email us with the subject “DayReply privacy request”. Do not include private journal entries, complete card information, passwords, or API keys.
Read the privacy policy →Contact Double J Studio
Describe what happened and the steps that led to it. A screenshot with personal content removed can help. Please send only the information needed for your request.